Beyond knowledge management to better management
It's graduation season again. Families all over the country will travel to academic institutions near and far to celebrate the completion by their loved ones of a course of study. Part and parcel of the process are the obligatory speeches*: the largely forgettable speeches filled with unwanted advice rendered in solemn tones by local worthies;... Continue Reading →
An upcoming client engagement requires that I consult Yoda. Really. (I love my job!) Accordingly, I've spent some time recently researching the wisdom of Yoda and have discovered that his insights are beneficial to padawan learners in a variety of disciplines, including knowledge management. "The fear of loss is a path to the Dark Side." ... Continue Reading →
In some law firm knowledge management circles it is fashionable to disdain theory in favor practical realities. To be honest, there was a time in my career when I chose to ignore theory and focused instead on learning the lessons provided by the school of hard knocks. The problem was that while those lessons were... Continue Reading →
The panelists in this session are: Jeff Carr (Senior Productivity Technology Solutions Professional, Microsoft), Ed Hoffman (CKO at NASA), Tom Stewart (Chief Marketing and Knowledge Officer, Booz and Company, and author of Intellectual Capital: The new wealth of organization*), and Bob Libbey (Head of Digital & Social Communications, Pfizer) [These are my notes from Columbia University's 2013... Continue Reading →
httpv://youtu.be/ZXYY_ep5Nh0 Here's a newsflash: texting while walking is dangerous. Big surprise? Hardly. Yet, people all over town persist in texting while walking -- or worse still -- while jaywalking. When did we decide that we were immortal? Is it that we believe accidents happen to other people? Or have we finally found a behavior that... Continue Reading →
httpv://youtu.be/Hq-URl9F17Y All healthy things evolve. According to the comedian, Jimmy Fallon, even "Mom Dancing: evolves. If you don't believe him, take a look at the video above. (It's Friday, folks!) So if everything evolves, what's happening to your knowledge management program? Is it moving on an upwards trajectory as it adapts to meet new and... Continue Reading →
On Thursday, March 21, the family and friends of Carl Frappaolo are gathering in Boston to celebrate the life of one of the leaders of the knowledge management community. Since I cannot be in Boston for that gathering, I am writing some remembrances here. I last saw Carl at the KMWorld conference in October 2012 where he... Continue Reading →
Have you met Mr. Wonderful? He's memorable because he says the most amazing things. Here's a sampling: "Actually, I'm not sure which way to go. I'll turn in here and ask directions." "Here, you take the remote. As long as I'm with you, I don't care what we watch." "You know, honey, why don't you... Continue Reading →
One persistent issue that arises in the world of knowledge management is how best to market your systems and services. Unfortunately, discussions of this issue often devolve into descriptions of tactics: launch email blitzkriegs, offer food to encourage attendance at training sessions, bribe potential users with the latest i-device or (in lower rent populations) Starbucks... Continue Reading →
http://vimeo.com/52933219 A striking new two-minute video entitled "NYC Dark" is a powerful reminder of the impact of the recent Superstorm Sandy. When the lights went out in lower Manhattan, something very fundamental changed. I was talking today to a colleague who said his home had just had electricity restored after 13 days of cold and... Continue Reading →
Above and Beyond KM 