McKinsey's new book on CEO Excellence highlights the power of managing your mindset for success. How can milkshakes and science help you with this?
Managing Your Mindset
2022 or 2020-Too?
If the first quarter of this year is a portent, 2022 promises to be challenging. So how do we ensure that 2022 is not a repeat of 2020? Retreating to 2019 is not the answer. Instead, use what we've learned since 2020 to improve our outcomes.
Gratitude Creates Better Managers
Saying thank you seems like the simplest, most basic form of courtesy. Yet so often we forget to thank others for the big and small gifts we receive. This year, I am profoundly grateful for the gifts of life and health. Further, 2020's challenges have especially driven up the value of the gifts of family,... Continue Reading →
Middle-Earth Communications, Part 2
In my previous post on Middle-Earth Communication Methods, I wrote about the importance of varying the way we communicate. And, I gave some examples from Delta Airlines and Air New Zealand (official airlines of middle-earth) that illustrate how a little imagination and humor allowed them to communicate their crucial safety messages more effectively. Michael Foster,... Continue Reading →
Middle-Earth Communication Methods
When you are sharing your knowledge management or technology insights, do your colleagues listen attentively and then do exactly as instructed? No, I didn't think so. Why is this? They may be suffering from information overload and you are just one more unwanted input. Or, they may be multitasking and simply can't focus on you.... Continue Reading →
When Dysfunction Leads to Disaster
If the consequences had not been so tragic, the situation would have been laughable. The project team had been warned that there could be massive problems if they proceeded with their plan, yet the boss insisted on going ahead with the project. Later, when some members of the team wisely decided that a change of... Continue Reading →
What ever happened to?
Every so often magazines will run a feature that begins with the words, "What ever happened to...?" Sometimes, the question they ask is "Where are they now?" Often their curiosity is focused on child stars who once seemed ubiquitous but now have all but disappeared. There are even websites devoted to these critical questions. For those... Continue Reading →
Teamwork is Hard Work
Most blog posts I publish here are written from my home office in New York City. This one is an outlier -- I'm writing from the balcony of my hotel room, which overlooks the Mediterranean. What brings me to the French Riviera? Believe it or not, work. (It's hard work, but someone's got to do... Continue Reading →
Mark the Occasion
It's graduation season again. Families all over the country will travel to academic institutions near and far to celebrate the completion by their loved ones of a course of study. Part and parcel of the process are the obligatory speeches*: the largely forgettable speeches filled with unwanted advice rendered in solemn tones by local worthies;... Continue Reading →
If Southwest Airlines Ran Your Law Firm
Earlier this year I wrote a post entitled, If Dominos Ran Your Law Firm. That post focused on the window on its operations that Dominos Pizza provides to its customers via the Dominos Tracker. Of course, I was drawing a pointed contrast with the lack of transparency that most law firms offer to their clients.... Continue Reading →
Above and Beyond KM 