Beyond knowledge management to better management
On Thursday, March 21, the family and friends of Carl Frappaolo are gathering in Boston to celebrate the life of one of the leaders of the knowledge management community. Since I cannot be in Boston for that gathering, I am writing some remembrances here. I last saw Carl at the KMWorld conference in October 2012 where he... Continue Reading →
Many law firms find themselves in sobering circumstances. They are facing mounting economic pressures, more discerning clients, and a deep-seated reluctance to change a way of working that has not kept pace with science or technology. Something has to change. Unfortunately, change means disrupting all that is known and comfortable. It's no wonder that people... Continue Reading →
In the middle of an otherwise unremarkable neighborhood association meeting this evening, my neighbor declared that he had to create a Twitter account right away. What stunned all of us was the fact that this neighbor celebrated his 80th birthday several years ago. He is not exactly in the age bracket that you would normally... Continue Reading →
Have you met Mr. Wonderful? He's memorable because he says the most amazing things. Here's a sampling: "Actually, I'm not sure which way to go. I'll turn in here and ask directions." "Here, you take the remote. As long as I'm with you, I don't care what we watch." "You know, honey, why don't you... Continue Reading →
The post I wrote recently on Gamification for Law Firms inspired me to dive deeper into the literature and lore regarding games and game design. In retrospect, I'm not sure why I was surprised to learn through this reading that gamification is as much an art as it is a science. In fact, my reading... Continue Reading →
Call me a bad parent, but every so often I relent and let my child order a pizza from Dominos. To be clear, it isn't because Dominos offers the tastiest pizza in the neighborhood. (They don't.) And it isn't because they promise to deliver in under 30 minutes. (They don't.) The reason we order from... Continue Reading →
When social media folks first started talking about gamification, I found myself skeptical. In fact, to be honest, I was downright derisive. Surely it was a flash in the pan, a trend I could ignore. Why was I so resistant to gamification? I had a hard time believing that points, badges and leaderboards could be... Continue Reading →
No matter how careful you are when you eat, you inevitably create crumbs. Do you know who is snacking on your crumbs? According to a recent LegalFutures article, Professor Richard Susskind includes a warning for Big Law in his new book, Tomorrow's Lawyers: An Introduction to Your Future:* Professor Susskind accepted that there is some force in... Continue Reading →
Every so often, it's good to surprise the people you know. This year, it's my turn. I came to New York City to work as a first-year associate in a fabulous firm. The deal I made at that time with my family was that I would try the practice of law for three years --... Continue Reading →
Have you ever made the mistake of leaving talent on the table when hiring or staffing? If so, you should consider what Robert Austin has to say in the video below about the Danish software testing company, Specialisterne. This company recruits and retains a workforce that is uniquely suited to the rigors of software testing.... Continue Reading →
Above and Beyond KM 