Beyond knowledge management to better management
We're hosting a dinner party on Friday night. To maximize our chances of delivering a delicious meal, I've already determined the menu and drafted a work plan that will allow us to prepare ahead for the dinner. We are organized! However, there is a small potential problem. Since I'm fully committed with work and extra-curricular... Continue Reading →
[This is the sixth and final post in a series of posts featuring a conversation with Susan Hackett of Legal Executive Leadership focused on deepening client relationships in meaningful (and profitable) ways.] If clients have so many reservations about the way law firms currently work, what form of firm would work better for a client?... Continue Reading →
[This is the fifth in a series of posts featuring a conversation with Susan Hackett of Legal Executive Leadership focused on deepening client relationships in meaningful (and profitable) ways.] At a recent session on extranets at the ILTA 2012 conference, Lynn Simpson of DuPont started her portion of the presentation with the warning that she... Continue Reading →
[This is the fourth in a series of posts featuring a conversation with Susan Hackett of Legal Executive Leadership focused on deepening client relationships in meaningful (and profitable) ways.] Susan Hackett and I discussed in the prior posts in this series the proposition that the richest source of new business is found in referrals from... Continue Reading →
[This is the third in a series of posts featuring a conversation with Susan Hackett of Legal Executive Leadership focused on deepening client relationships in meaningful (and profitable) ways.] Prospecting for clients is a project that many lawyers find challenging. The thought of meeting new people and selling business can be daunting for someone who... Continue Reading →
[This is the second in a series of blog posts featuring a conversation with Susan Hackett of Legal Executive Leadership focused on deepening client relationships in meaningful (and profitable) ways.] My post on the allure of “that new client smell,” (in which I pushed back on the notion that “new” clients are somehow better than... Continue Reading →
There are at least two obvious strategies for growth: go wide or go deep. Go wide implies covering as much territory as you can, while go deep suggests mining your current location to extract as much goodness as possible. For many businesses, including law firms, go wide is their first impulse. Doing the hard work... Continue Reading →
Lawyers draft contracts every day. We know the rules. For a valid contract to exist there must be at a minimum an offer and acceptance, as well as consideration. Law firms and in-house legal departments enter into contracts of this type with new employees all the time and hope that the consideration (i.e., financial compensation)... Continue Reading →
My friend Jeff tried an interesting experiment in an effort to deal with a common challenge of advancing years: aging eyes. Instead of purchasing bifocal glasses or a pair of reading glasses that could easily be lost, he decided to put in one eye a contact lens designed for distance vision and, in the other... Continue Reading →
"Objects in the mirror are closer than they appear." According to Wikipedia, this warning is required on side-view mirrors for a very practical reason: while these mirrors' convexity gives them a useful field of view, it also makes objects appear smaller. Since smaller-appearing objects seem farther away than they actually are, a driver might make a maneuver such... Continue Reading →
Above and Beyond KM 