Every so often, we're fortunate enough to hear about an organization that has mastered the art of innovation. In the arena of social media, Best Buy is getting a reputation for innovation and success. This week I learned about an extraordinary feature of Best Buy's corporate culture when I read Cam Gross' blog post regarding... Continue Reading →
7 Principles of Law Firm KM
Dave Snowden's 3 Rules of knowledge management have expanded to 7 Principles, now that he is focusing on law firm knowledge management. (Perhaps there is just something about lawyers that invites the creation of more rules). Here are the 7 Principles: 1. Knowledge can only be volunteered, it cannot be conscripted. 2. We only know... Continue Reading →
Above and Beyond KM 