Beyond knowledge management to better management
I'm a little startled to report that I begun practicing law nearly 20 years ago. (Since I don't feel that old, perhaps the space-time continuum can explain this fact!) In the intervening time, one of the things that lawyers around the world have mourned is what they perceive as the transition of relationship-based interactions with... Continue Reading →
For those who grew up in a command-and-control culture at work, it can be a little daunting to tackle the real challenges to their training embodied by Enterprise 2.0 initiatives. When Enterprise 2.0 advocates say "emergent" and "free-form," command-and-control purists hear "anarchic" and "chaotic." So how do we bridge the gap? One way to bridge... Continue Reading →
We've never met. Nonetheless, Samuel Driessen was most generous to me yesterday. What did he do? He very kindly offered me his full pass to the Enterprise 2.0 Conference to be held in June. This conference provides a prime opportunity to learn first-hand from people who have had success with Enterprise 2.0 tools. For those... Continue Reading →
I made a mistake yesterday. Although I started with the best of intentions, my error was apparent within minutes. In fact, as soon as my first mouthful hit my digestive track, it was obvious that I had eaten food that was on the verge of spoiling. Unfortunately, by the time my brain processed the bad... Continue Reading →
Years ago, Saturday Night Live gave us the secret to effective knowledge sharing within the enterprise. In the famous words of Linda Richman on Coffee Talk: "Talk amongst yourselves!" I was reminded of this when reading Tweeting your way to closing the skills gap on your plant floor, which cites Benjamin Friedman, the co-author of ... Continue Reading →
"Drinking your own champagne" was how Jo Hoppe, CIO of Pegasystems, described the process that some with a less elegant turn of phrase have called "eating your own dog food." It means using your own products and taking your own advice. It also means moving out of the world of the theoretical into the painfully... Continue Reading →
Rees Morrison reports that clients get unhappy when their lawyers have internal meetings. According to some of the general counsel he works with, these meetings are seen as unnecessary additions to the bill. Meanwhile, their outside counsel know that these meetings have been a traditional means of sharing important matter information and, thereby, promoting efficiency. ... Continue Reading →
If you're looking for overnight success, forget about social media. Snake oil salesman who tell you it's easy (or it's like magic) are NOT telling you the truth. Social media success, like pretty much everything else in life, requires hard work -- thoughtfully and consistently done. A recent Mashable piece, 3 Things You Need to... Continue Reading →
Jonah Lehrer has written a thought-provoking piece on why we too often miss the great opportunities presented by failure. In Accept Defeat: The Neuroscience of Screwing Up, he explains how our brains purport to "help" us by screening out information that doesn't fit with what we believe we know. Here's how he describes it: The... Continue Reading →
Every group has its mantra. "Four legs good, two legs bad" helped underscore the proper social and political order in Animal Farm. For proponents of social media behind the firewall, the mantra has been "Collaboration good, silos bad." Like motherhood and apple pie, collaboration is one of those things it's hard to criticize -- until... Continue Reading →
Above and Beyond KM 