Top 10 Knowledge Management Myths

In a terrific webinar hosted on Friday by Educause (the higher education IT association), Jean E. Engle, Chief Knowledge Officer at NASA/Johnson Space Center, provided a great overview of her organization and its KM focus. Among the highlights was the list she and her colleague, Dr. Ed Rogers, have created of the Top 10 Knowledge Management Myths*:

10. Culture can be mandated from the top
9. Collaboration can be “purchased” or “sharing can be rewarded”
8. KM can be outsourced
7. Anybody (who isn’t busy) can do KM
6. KM can be solved by buying the right software
5. KM can be independent of the business process
4. Communities of practice can be established by the top
3. KM is about centralizing knowledge content to use it more efficiently
2. KM is really about databases
1. KM is an IT function and should be given to the CIO

I couldn’t have said it better myself!

[* Some of these myths are adapted from a Top Ten Mistakes of CoPs list produced by John Hickok, director, Defense Acquisition University (DAU), knowledge management]

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