Collaboration’s ROI

Collaboration is like motherhood and apple pie.  Who will publicly say that it’s a bad thing?  Nevertheless, many knowledge workers have private work habits that inhibit collaboration.  Further many of their organizations don’t do enough to change these behaviors.  Why?  In many cases, because they have not yet realized the enormous benefits that can accrue to an organization that fosters collaboration.

Not convinced?  Looking for some hard numbers?  Take a look at these results from Cisco’s implementation of Web 2.0 and collaboration technologies in fiscal year 2008:

  • US$691 million saved
  • 4.9 %  increased productivity
  • The technology investments, which cost US$81 million to deploy, provided a 900 % return on investment (ROI).

Now your firm may not be as large as Cisco and you may not have the same access to state of the art technology or a workforce that is tech friendly.  Nonetheless, wouldn’t even a fraction of Cisco’s ROI be welcome at your firm?  Further, wouldn’t your firm benefit from improvements in the way information and expertise are shared among employees, customers and partners. What more do you need by way of incentives?

If you’re interested in learning more about how Cisco used Web 2.0 and collaboration technologies to achieve these impressive results, read their guide,  Creating a Collaborative Enterprise (PDF), which explains their framework for achieving collaboration with significant ROI.

[Thanks to John Tropea and Oscar Berg for letting me know about this resource.]

[Photo Credit:  Bee-side]

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