Hat tip to Caroline de Brún at Talking Knowledge Management who found this UK government site sponsored by the Improvement and Development Agency (I&DEA), KM Library: tools, techniques and case studies. It provides overviews on a wide range of KM tools including:- After Action Review- Case Study- Communities of Practice- Gone Well, Not Gone Well-... Continue Reading →
Staffing is a KM Issue
We've been told for years that half of the battle of management (of any sort) is to ensure that you hire the right people for the right jobs. When you do, there's no need to supervise them obsessively or breathe down their necks. This is because they generally know what needs to be done and,... Continue Reading →
Knowledge Management Crash Course
Carla O'Dell at APQC has given us a superb crash course on what in her experience works (and doesn't work) in the world of knowledge management. Her KM Overview should be required reading for all knowledge managers. The key seven lessons she covers are:1. Secure Senior Management Support for KM by building a strong business... Continue Reading →
Gratitude on Tax Day
April 15 is the day we count our blessings and then give a cut to Uncle Sam. While the offering to Uncle Sam may be grudging, it is with absolute sincerity that I'd like to thank the folks who have helped launch my new blog.First and foremost, Joy London, whose recommendation in excited utterances led... Continue Reading →
KM Tools and Culture
In his Notes on Productivity blog, Eric Mack makes the following observation about technology and culture:In the mid 1990s many of us thought of and promoted products (e.g. Lotus Notes) as Knowledge Management (KM) "solutions", rather than "tools".For organizations that did not develop an underlying methodology or knowledge sharing culture, they blamed the "solutions" [read:... Continue Reading →
Top 10 Knowledge Management Myths
In a terrific webinar hosted on Friday by Educause (the higher education IT association), Jean E. Engle, Chief Knowledge Officer at NASA/Johnson Space Center, provided a great overview of her organization and its KM focus. Among the highlights was the list she and her colleague, Dr. Ed Rogers, have created of the Top 10 Knowledge... Continue Reading →
Active vs. Passive Knowledge Sharing
Let me begin by thanking Doug Cornelius of KM Space, whose comments on my previous knowledge sharing post got me thinking further about the current state of knowledge sharing among lawyers. Doug thought I was underestimating the level of sharing that currently exists in law firms, and pointed to the document management system (DMS) as... Continue Reading →
Culture Matters
A persistent theme of this blog is that when it comes to doing knowledge management right, culture matters. In fact, there are days when I'd argue that having the right organizational culture in place is as important (if not more important) than having the best technology. You can buy great tech tools, but if you... Continue Reading →
Knowledge Sharing: Better Late Than Never
It looks like the Knowledge Sharing party has been in full swing for a while now. My last post reflected a growing conviction that I've had for some time: that facilitating knowledge sharing is a much more productive focus for an organization than attempting to manage knowledge. Well it turns out that I'm not the... Continue Reading →
Knowledge Sharing Is Better Than Knowledge Management
For some time, I've been frustrated by the seeming futility of trying to "manage" knowledge. In pursuit of well-managed knowledge many of us have created elaborate systems and databases that require some or all of the following supporting factors: cooperative users, sophisticated search engines, smart profiling tools, and incredibly competent KM professionals who actually understand... Continue Reading →
Above and Beyond KM 