Beyond knowledge management to better management
Bryan Barringer is manager of enterprise collaboration implementation at FedEx Services. He is focusing his talk on gamification, but he says it's really about unlocking knowledge by changing mental models. [These are my notes from the Enterprise 2.0 Conference 2012 in Boston. Since I'm publishing them as soon as possible after the end of a... Continue Reading →
Philip Easter is the director of mobile apps at American Airlines. [These are my notes from the Enterprise 2.0 Conference 2012 in Boston. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any... Continue Reading →
Richard Foo is collaboration director at Nike. [These are my notes from the Enterprise 2.0 Conference 2012 in Boston. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown... Continue Reading →
Nathan Bricklin is the SVP of Social Strategy at Wells Fargo. His talk will focus on lessons learned at Wells Fargo as they have evolved their internal social strategy. [These are my notes from the Enterprise 2.0 Conference 2012 in Boston. Since I'm publishing them as soon as possible after the end of a session,... Continue Reading →
In the midst of a lively, thoughtful discussion, one of my friends and colleagues asked for a moment's silence to take note of the fact that Mary Abraham had just endorsed automation over human action. This led to gales of laughter. Why? Because over the years I've become reasonably well-known in legal knowledge management circles... Continue Reading →
Spotted on the side of a bus recently: "New customers are better than old customers because they have that nice new customer smell." Really??? We're told that it can cost six to seven times more to recruit a new customer than to retain a satisfied customer. With an existing customer you can leverage your established... Continue Reading →
Do you know how to wash your hands? Now, before you complain about bloggers who ask dumb questions, let me rephrase that question slightly: Do you know how to wash your hands properly? Chances are you don't. This issue arose when I found myself getting frustrated by restaurants that piously posted signs in restrooms instructing... Continue Reading →
Obesity in America is a problem of gigantic proportions. In fact, ABC News reports that "almost two-thirds of adults and almost one-third of children in the United States are overweight or obese." Unfortunately, it's getting worse: ...according to a new study out Monday, the number of overweight people in the U.S. will grow to almost 42... Continue Reading →
What are the key factors that lead to a successful long-term relationship between corporate clients and their outside counsel? LexisNexis Martindale-Hubbell (in association with The Global Legal Post) have just released a report of a 2012 survey of in-house counsel in Western Europe that seeks to answer that question. The report examines the following issues: Selection... Continue Reading →
Yesterday's post, No Time for KM, discussed what happens when present oriented people are not motivated by the promise of future rewards to engage in knowledge management efforts. No sooner had I published it than Jeff Hester rightly pointed out the flaw in my approach: #KM should be intrinsic to our work process. RT @VMaryAbraham:... Continue Reading →
Above and Beyond KM 