Beyond knowledge management to better management
If you blinked at ILTA09 last week, you might have missed it. And, even if you saw it, did you understand its implications? One law firm has found a way to create real transparency in its dealings with its clients. Are other firms ready to do the same? During the session on Technologies That Will... Continue Reading →
Shift happens -- even in law firms. Are you ready? That's the question that kept surfacing at the ILTA09 conference last week. You'd have to be living under a rock not to have noticed the impact of the economy on law firms and their clients alike. Thankfully, ILTA09 didn't just remind us of the bad... Continue Reading →
What's the biggest barrier to innovation? According to Tom Koulopoulos, founder of Delphi Group, your past success is the biggest barrier to your ability to innovate. His theory is interesting. When you have a success under your belt, you have something to protect: your reputation, your confidence, your sense of well-being. Once you're in protection... Continue Reading →
Don't get me wrong. I love hanging out with my social media buddies. They keep me informed and they are a ton of fun. Their enthusiasm and generosity has facilitated viral growth in the leisure time use of social media. Unfortunately, their enthusiasm is not quite as infectious as one might hope. It appears that... Continue Reading →
What are you hiding? And, more importantly, why are you hiding it? That's the question to consider when you run across instances of knowledge hoarding within your organization. It's very hard to create an open, collaborative, knowledge-sharing culture without first understanding what drives people to put up walls around their content. Is it fear? Ignorance? ... Continue Reading →
Be honest. Are you cautious because you really are trying to reach the right decision OR because you're trying to avoid responsibility? After my last post, True Productivity, Rees Morrison and I got into an interesting offline chat about whether the "Just do it" camp was wise to throw caution to the wind in order... Continue Reading →
How productive are you? Really??? A recent post by Rees Morrison on the subject of productivity caught my eye. In it he described the "five-or-10-minute rule," which recommends that you wait five or 10 minutes between the time you write an e-mail message and the time you send it. The theory is that this... Continue Reading →
In Rousseau's social contract, people surrendered part of their autonomy to a central authority in order to gain the benefits of civil society, not least among which were social order and personal security. In the Internet's social contract, we seem to have given up our bargaining power. All too often we surrender our privacy because... Continue Reading →
How good is your knowledge management department at surfing? The constant bad news about the recession and its impact on law firms has been sobering. The headlines about retrenchment, reductions, right-sizing could lead one to believe that all we have is monolithic doom and gloom. However, have you taken the time to look behind those... Continue Reading →
As a self-confessed pack rat, I've had a morbid fascination for folks who preach and practice the virtues of minimalism and a clutter-free existence. Call it a form of self-abuse, but I just can't help reading their propaganda. And then, I come every workday to a business that never has a shortage of stuff to... Continue Reading →
Above and Beyond KM 